Elder Friendly® Businesses: Overview and How to Find Them
What are the benefits to the Older Customer?
What are the benefits to the business?
How do I become an Elder Friendly® Certified Business?
How do I become an Elder Friendly® Business evaluator?
How can I bring Elder Friendly® Business to my Community?
Frequently asked questions for businesses
Download the Portland area directory (PDF)
What are the Benefits to Business?
The "graying" of America is a reality now. Based on information from the Washington Business Group on Health, America's aged 50+ have tremendous consumer power. The following statistics illustrate clearly that the 50+ consumer market is worth caring about. This group spends over $800 billion a year, has 1/2 of all discretionary income, 77% of all financial assets and constitutes 42% of all consumer demand and is growing every day. Elder Friendly® Business certification program:
- Provides valuable information about how best to serve the fastest growing market in the U.S.
- Provides opportunity to positively improve customer service through specific recommendations identified through the evaluation.
- Provides a competitive advantage to businesses positioning themselves to target the growing older market.
- Advertises the business within the older adult service community.
- Establishes a reputation for valuing the older customer. With the increasing demographics of the older population, a good reputation with this loyal customer group will increase business.
- Educational Tip Sheets for employee training on working with older customers

